• All rides are billed to the customer's pre-approved account or credit card. Cash is also accepted however must be pre paid upon vehicle arrival. Joseph's Limousine Service accepts American Express, Diner's Club, Discover Card, Master Card, and Visa. Joseph's will automatically bill a customer's account or credit card a 20% service charge which included a minimum drivers gratuity.
• All out of pocket charges, including tolls, parking, airport fees and taxes will be added to the customers bill if they occur during their trip.
• Any reservation to or from Logan Airport will be charged a $3.25 to $8.00 Airport fee which will be added to the customer bill.
• Stops en Route will be charged units. A Unit consists of 5 minutes and will be charged at $6.00 each. More than 1 terminal drop will be charged $12 per terminal.
• A 20% charge will be imposed on holidays, Christmas Eve, and New Year's Eve.
• All Mini Coach & Motor Coach reservations require a 50% non-refundable deposit in order to secure a vehicle, the remaining balance must be pre paid prior to the departure date.
• Any airport pick up or drop off between Midnight and 4:00AM will be charged additional $20.00 plus any additional waiting time due to late arrivals or flight delays.
• We assume no responsibility for any damage, injury or loss resulting from any inconveniences caused by a delay, cancellation of service, strike or any other condition beyond our control.
• We are not responsible for any lost or stolen articles on our vehicles.

Waiting Time:

• A 15 minute grace period will be granted for all pickups with the exception of airports or subway stations. If a client is not out by the 15th minute, waiting time will be charged in units from the original pickup time.
• No-show reservations are charged the full trip cost plus an 20% service fee, including any waiting time. If a customer cannot locate there vehicle, the customer must call 1-877-2-JOSEPH to avoid being billed as a NO-SHOW.

Airports:

• We grant a 25 minute grace period after reported domestic flight arrival.
• We grant a 45 minute grace period after reported international flight arrival.
• Due to Massport regulations, vehicles are dispatched from limousine pool upon gate arrival. Therefore vehicles will arrive to the terminal thereafter.
• Joseph's monitors all flights however any rail transportation cannot be monitored.
• Two hour cancellation notice is required on all port to port reservations or regular charges will apply. Dedicated service and group reservations require 24 hour cancellation notice.
• Any airport pick up or drop off between Midnight and 4:00AM will be charged additional $20.00 plus any additional waiting time due to late arrivals or flight delays.

Fuel Surcharge:

• Due to rising fuel costs, all vehicles are subject to a fuel surcharge.